Terms & Conditions – SLV Packers and Movers Group

Last Updated: August 2026

Welcome to SLV Packers and Movers Group. These Terms & Conditions govern your use of our website and the relocation, transportation, packing, storage, and related services provided by us.

By accessing our website, submitting an enquiry, requesting a quotation, or booking our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

1. Scope of Services

SLV Packers and Movers Group may provide relocation and transportation-related services including:

• Home Shifting
• Office Shifting
• Local Shifting
• Intercity Relocation
• Commercial Shifting
• Furniture Shifting
• Car Transportation
• Bike Transportation
• Packing & Unpacking
• Loading & Unloading
• Warehouse & Storage
• Pet Relocation
• Tempo/Truck Rental
• Other relocation-related services agreed with the customer

The exact services provided will depend on the customer’s requirements, quotation, route, availability, and mutually agreed terms.

2. Booking and Service Confirmation

A service request or enquiry submitted through our website does not automatically constitute a confirmed booking.

A booking may be considered confirmed only after the required service details have been discussed and accepted by both parties and, where applicable, any required advance payment has been received.

Customers are responsible for providing accurate:

• Name
• Contact number
• Pickup address
• Delivery address
• Moving date
• Quantity of goods
• Type of goods
• Vehicle details, where applicable
• Floor and lift information
• Other information relevant to the relocation

Incorrect or incomplete information may affect the quotation, vehicle requirement, manpower, timing, or final service cost.

3. Quotations and Estimates

Any quotation provided by SLV Packers and Movers Group is generally based on the information provided by the customer at the time of enquiry.

The final cost may vary if there are changes in:

• Quantity or volume of goods
• Number or type of vehicles required
• Packing requirements
• Floor level
• Lift availability
• Additional manpower
• Pickup or delivery conditions
• Distance or route
• Waiting time
• Loading or unloading requirements
• Additional services requested by the customer

Any significant additional charges should be communicated to the customer where reasonably practicable.

4. Packing Services

Where packing services are included in the booking, our team may pack household, office, commercial, or other goods using suitable packing materials according to the nature of the items.

Customers should inform us in advance about fragile, valuable, oversized, unusually heavy, or special-care items.

The customer should also disclose any item that requires special handling.

5. Customer Packing

If the customer chooses to pack certain goods independently, the customer is responsible for ensuring that such items are appropriately packed and sealed.

SLV Packers and Movers Group may recommend repacking certain items where necessary for transportation.

6. Prohibited and Restricted Items

Customers must not hand over illegal, hazardous, explosive, flammable, toxic, radioactive, or otherwise prohibited goods for transportation.

Examples may include:

• Explosives
• Illegal drugs
• Hazardous chemicals
• Flammable materials
• Weapons where transportation is prohibited
• Stolen goods
• Illegal or restricted substances
• Other goods prohibited under applicable law

Customers are responsible for informing us about any restricted or special-category item before booking.

SLV Packers and Movers Group may refuse transportation of any item where transportation would be unlawful or create an unreasonable safety risk.

7. Valuable and Personal Items

Customers are advised to personally carry important or highly valuable items whenever possible.

These may include:

• Cash
• Jewelry
• Important documents
• Passports
• Identity documents
• Bank cards
• Sensitive personal records
• Small high-value electronics
• Other irreplaceable valuables

Customers should inform us in advance about valuable items that require transportation.

8. Loading and Unloading

Our team may provide loading and unloading services according to the confirmed booking.

Customers must provide safe and reasonable access to the pickup and delivery locations.

Additional charges may apply where loading or unloading requires circumstances beyond the originally agreed requirements, such as unusual access restrictions, additional floors, long carrying distances, lack of lift access, or additional manpower.

9. Lift, Parking and Access

The customer is responsible for informing us about relevant access conditions at both pickup and delivery locations.

These may include:

• Lift availability
• Staircase access
• Parking restrictions
• Narrow roads
• Building restrictions
• Entry permissions
• Society or apartment rules
• Loading/unloading time restrictions

Where special arrangements are required, customers should communicate these details before the moving date.

10. Transportation and Delivery

Transportation timelines may vary depending on distance, traffic, weather, road conditions, route restrictions, vehicle availability, operational requirements, and other circumstances beyond reasonable control.

Estimated delivery dates or times are provided for planning purposes unless a specific delivery commitment has been expressly agreed in writing.

11. Delays

SLV Packers and Movers Group will make reasonable efforts to complete services within the agreed schedule.

However, delays may occur due to:

• Traffic
• Weather conditions
• Road closures
• Vehicle breakdown
• Government restrictions
• Natural events
• Transportation disruptions
• Customer-related delays
• Incorrect address or access information
• Other circumstances beyond reasonable control

We will make reasonable efforts to communicate significant delays when practicable.

12. Cancellation and Rescheduling

Customers should inform SLV Packers and Movers Group as early as possible if they wish to cancel or reschedule a booking.

Cancellation or rescheduling may be subject to:

• Booking stage
• Advance payment
• Vehicle allocation
• Packing already completed
• Manpower arranged
• Distance and route
• Expenses already incurred

Any applicable cancellation or refund terms may be communicated at the time of booking.

13. Advance Payments

Where an advance payment is required, the amount and applicable terms will be communicated before confirmation.

The customer should retain payment receipts or transaction references for future communication.

Any refund, adjustment, or cancellation treatment will depend on the agreed booking terms and services already performed or expenses incurred.

14. Storage and Warehouse Services

Where storage services are provided, customers must provide accurate information about the quantity and nature of goods being stored.

Storage charges may depend on:

• Volume of goods
• Storage duration
• Type of goods
• Space required
• Handling requirements
• Additional services

Customers must not store prohibited, hazardous, illegal, or unsafe items.

15. Vehicle Transportation

For Car Transportation and Bike Transportation, customers must provide accurate vehicle details and relevant documents where required.

Customers should remove personal belongings and valuables from vehicles before transportation unless otherwise agreed.

The customer may be responsible for additional charges resulting from inaccurate vehicle information, special handling requirements, or circumstances not disclosed during booking.

17. Customer Responsibilities

Customers agree to:

• Provide accurate information
• Disclose special handling requirements
• Not provide prohibited goods
• Make payments according to agreed terms
• Provide reasonable access to pickup and delivery locations
• Obtain required building/society permissions where applicable
• Be available or arrange an authorized representative during pickup and delivery
• Inspect goods at the time of delivery
• Inform us promptly about any service-related issue

18. Damage, Loss and Claims

Customers should inspect goods upon delivery and notify SLV Packers and Movers Group as soon as reasonably possible if they notice any damage, shortage, or other issue.

Claims may require supporting information such as:

• Booking details
• Item description
• Photographs or videos
• Packing condition
• Delivery condition
• Proof of ownership or value, where relevant

Any claim will be reviewed according to the agreed service terms and applicable law.

19. Insurance

Where transit insurance or other insurance coverage is specifically arranged, the coverage will be subject to the applicable insurance policy, terms, conditions, exclusions, and claim procedures.

Insurance availability and coverage should be confirmed before booking where required.

SLV Packers and Movers Group does not represent that every relocation automatically includes insurance unless expressly agreed.

20. Website Information

We make reasonable efforts to keep the information on our website accurate and useful.

However, website content may be updated, changed, corrected, or removed without prior notice.

Descriptions of services, routes, prices, availability, and other information may change depending on operational requirements.

A website enquiry does not guarantee service availability until the booking has been confirmed.

21. Third-Party Services

Certain services may involve third-party transportation providers, vehicle operators, technology providers, payment gateways, or other service partners.

Where third-party services are used, they may have their own terms, conditions, and policies.

22. Website Usage

Users must not:

• Use the website for unlawful purposes
• Attempt unauthorized access
• Introduce malicious code or harmful software
• Interfere with website operation
• Copy or misuse website content without permission
• Submit false or misleading information
• Use the website to conduct fraudulent activities

We reserve the right to restrict or terminate access where misuse or unlawful activity is suspected.

23. Intellectual Property

Unless otherwise stated, website content including text, logos, graphics, images, design elements, and other materials associated with SLV Packers and Movers Group may be protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, or commercially use such content without appropriate permission.

24. Limitation of Liability

SLV Packers and Movers Group will make reasonable efforts to provide the agreed services professionally.

To the extent permitted by applicable law, we will not be responsible for losses arising from circumstances beyond our reasonable control, including natural events, government restrictions, road closures, severe weather, traffic disruptions, incorrect information provided by customers, or other unforeseeable events.

Nothing in these Terms & Conditions is intended to exclude liability that cannot legally be excluded under applicable law.

25. Force Majeure

We may be unable to perform or may experience delays due to circumstances beyond reasonable control, including:

• Natural disasters
• Floods
• Fire
• Severe weather
• Accidents
• Strikes
• Government restrictions
• Road closures
• Civil disturbances
• Transportation disruptions
• Other extraordinary events

In such circumstances, we will make reasonable efforts to resume or complete the service when conditions permit.

26. Privacy

Personal information collected through our website or services will be handled according to our Privacy Policy.

Customers should review the Privacy Policy to understand how their information may be collected, used, stored, and shared.

27. Changes to Terms & Conditions

SLV Packers and Movers Group may update these Terms & Conditions from time to time to reflect changes in services, business practices, technology, or applicable laws.

The updated version will be published on this page with a revised Last Updated date.

28. Governing Law

These Terms & Conditions shall be interpreted and governed by the applicable laws of India.

Any dispute arising in connection with the services or these Terms & Conditions shall be subject to the jurisdiction of the appropriate courts having jurisdiction over the relevant matter.

29. Contact Us

For questions regarding these Terms & Conditions, bookings, quotations, cancellations, or relocation services, please contact:

SLV Packers and Movers Group
Phone: [Your Official Phone Number]
Email: [Your Official Email Address]
Address: [Your Complete Business Address]

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Customer Agreement

By using our website, requesting a quotation, or booking a service with SLV Packers and Movers Group, you acknowledge that you have read and understood these Terms & Conditions and agree to comply with the applicable terms relating to your selected relocation service.