Privacy Policy
Privacy Policy – SLV Packers and Movers Group
Last Updated: August 2026
SLV Packers and Movers Group respects your privacy and is committed to protecting the personal information shared with us through our website, enquiry forms, phone calls, WhatsApp, email, and relocation services.
This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you when you use our website or services.
1. Information We Collect
When you contact SLV Packers and Movers Group or request a quotation, we may collect information such as:
- Full name
- Mobile number
- Email address
- Pickup location
- Delivery location
- Moving date
- Type of relocation service
- Approximate quantity of goods
- Vehicle details, where applicable
- Office or business information, where required
- Details provided through enquiry forms
- Any other information voluntarily provided by you
We may also collect limited technical information automatically when you visit our website, such as browser type, device type, IP address, pages visited, referring website, and general website usage information.
2. How We Use Your Information
We may use the information collected from you to:
- Respond to enquiries
- Provide moving quotations
- Understand your relocation requirements
- Schedule pickup and delivery
- Provide packing and moving services
- Coordinate transportation
- Communicate regarding your booking
- Provide customer support
- Improve our website and services
- Maintain business records
- Prevent fraud or unauthorized activity
- Comply with applicable legal requirements
Your information will be used primarily for legitimate business and service-related purposes.
3. Enquiry Forms
When you submit an enquiry through our website, the information you provide may be used by our team to contact you regarding your requested relocation service.
For example, if you submit a form for Home Shifting, Office Shifting, Car Transportation, Bike Transportation, Commercial Shifting, or Intercity Relocation, we may use your contact details to provide information, pricing, availability, and service coordination.
4. Phone, SMS and WhatsApp Communication
If you provide your mobile number, SLV Packers and Movers Group may contact you through:
- Phone calls
- SMS
- Other business communication channels
Communication may relate to quotations, bookings, pickup schedules, delivery updates, service enquiries, or customer support.
You may request that we stop sending promotional communications at any time.
5. Sharing of Personal Information
SLV Packers and Movers Group does not sell or rent your personal information to third parties.
Information may be shared with employees, moving teams, transportation partners, or service providers when reasonably necessary to provide the service requested by you.
For example, your pickup and delivery details may need to be provided to the relevant moving or transportation team to complete your relocation.
We may also disclose information where required by applicable law, court order, government authority, legal process, or when necessary to protect our rights, customers, website, or property.
6. Payment Information
Where payments are processed through third-party payment gateways or financial service providers, payment information may be handled directly by the relevant payment provider.
We do not intentionally collect or store sensitive payment credentials such as:
- ATM PIN
- UPI PIN
- CVV
- Internet banking password
- Complete card security information
Customers should never share their UPI PIN, OTP, banking password, or other confidential financial credentials with us.
7. Cookies
Our website may use cookies and similar technologies to improve website functionality, understand visitor activity, remember preferences, and analyze website performance.
Cookies may help us understand which pages visitors use and how visitors interact with our website.
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
8. Analytics and Advertising Services
We may use third-party analytics and advertising services to understand website traffic, measure marketing performance, and improve our services.
These services may use cookies or similar technologies to collect information about website interactions.
Third-party services operate according to their own privacy policies and terms.
9. Data Security
We take reasonable technical, administrative, and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.
However, no online transmission or electronic storage system can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of information transmitted through the internet.
10. Data Retention
We may retain personal information for as long as reasonably necessary for:
- Providing requested services
- Maintaining customer and business records
- Processing enquiries
- Resolving complaints or disputes
- Preventing fraud
- Meeting legal or regulatory requirements
When information is no longer required, it may be deleted, anonymized, or securely disposed of where reasonably practicable.
11. Third-Party Links
Our website may contain links to third-party websites, social media platforms, payment providers, maps, or other external services.
SLV Packers and Movers Group is not responsible for the privacy practices, security, content, or policies of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
12. Children’s Privacy
Our services are intended for general customers and businesses and are not specifically directed toward children.
We do not knowingly collect personal information from children for marketing purposes.
If you believe that a child has provided personal information to us, please contact us so that the information can be reviewed and deleted where appropriate.
13. Your Privacy Choices
Depending on applicable law, you may have the right to:
- Ask what personal information we hold about you
- Request correction of inaccurate information
- Request deletion of information where legally applicable
- Withdraw consent where processing is based on consent
- Opt out of promotional communications
- Ask questions about the use of your personal information
You can contact us to make a privacy-related request.
14. Changes to This Privacy Policy
SLV Packers and Movers Group may update this Privacy Policy from time to time due to changes in our services, website, technology, or applicable laws.
Any changes will be published on this page with an updated Last Updated date.
We recommend reviewing this page periodically to stay informed about our privacy practices.
15. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the use of your personal information, please contact us:
SLV Packers and Movers Group
Phone: [Your Official Phone Number]
Email: [Your Official Email Address]
Business Address: [Your Complete Business Address]
We will make reasonable efforts to respond to privacy-related enquiries in a timely manner.
Privacy Commitment
At SLV Packers and Movers Group, we value the trust of our customers. We aim to collect only the information reasonably required to provide our relocation services, communicate with customers, improve our services, and operate our website effectively.